Refund policy
At Zenvora, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund, items must:
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Be unused and in the same condition as received.
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Be returned in their original packaging.
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Be accompanied by proof of purchase (such as an order confirmation or receipt).
Return Process
Contact Customer Service
Email us at rdeepsaini96@gmail.com with your order details and the reason for the return.
Shipping and Handling
Customers are responsible for covering the shipping costs for returning the item unless the item is damaged, defective, or incorrect.
Return Address
As Zenvora operates as an international dropshipping store, specific return instructions and return addresses will be provided by our customer support team after reviewing your return request.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us process your claim quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the damaged, defective, or incorrect item
Once verified, we will arrange either a replacement or a full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or custom-made items
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Gift cards and vouchers
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Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.
Approved Refunds
Approved refunds will be processed within 7–10 business days and credited to the original payment method used for the purchase.
Rejected Refunds
If your return does not meet our eligibility requirements, we will notify you by email with an explanation.
Late or Missing Refunds
If you have not received your refund within the stated processing timeframe:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank, as refunds can take additional time to appear.
If you have completed these steps and still have not received your refund, please contact us at rdeepsaini96@gmail.com.