Privacy policy

At Zenvora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website URLs

  • Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Detect and prevent fraud or unauthorized activities

  • Comply with legal obligations

  • Send promotional emails and marketing communications (where permitted by law)

3. Sharing Your Information

To operate our business effectively, we may share your information with:

Service Providers

We may share information with trusted third parties that help us:

  • Process payments

  • Fulfill orders

  • Deliver products

  • Host our website

  • Analyze website performance

  • Provide customer support

Dropshipping Suppliers

As an international dropshipping business, we may share necessary order details such as your name, shipping address, and contact information with our suppliers and fulfillment partners solely for order processing and delivery purposes.

Legal Requirements

We may disclose your information if required by law or when necessary to:

  • Comply with legal obligations

  • Protect our rights and property

  • Prevent fraud or security threats

  • Enforce our policies

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information.

While we strive to safeguard your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Remember customer preferences

  • Analyze website traffic

  • Deliver relevant advertisements

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Third-Party Services

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of those third parties.

We encourage users to review the privacy policies of any third-party websites they visit.

7. International Data Transfers

As an international eCommerce and dropshipping business, your information may be processed, stored, and transferred across different countries where our suppliers, service providers, or partners operate.

By using our website, you consent to such transfers where permitted by applicable law.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.

Any updates will be posted on this page with a revised "Last Updated" date.